Cyber security

Cyber security incident

CS Energy is responding to a cyber security incident that occurred on our ICT network on Saturday 27 November 2021.

The incident occurred on CS Energy’s corporate network and has not impacted safety or operations at our power stations. We continue to generate and dispatch electricity into the National Electricity Market.

We immediately notified relevant state and federal agencies, and are working closely with them and other cyber security experts. We are also in regular contact with our employees and customers.

Information for customers

We want to reassure our customers that there continues to be no impact to your retail electricity supply as a result of the recent cyber security incident on our ICT network. We have provided email updates to customers and will continue to keep you updated.

If you have any questions, please contact us via the following phone numbers:

  • 1800 950 595 - for all billing enquiries
  • 0438 237 587 - for all account management enquiries.

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